Ordering & Products

What kind of products do you sell?

We offer a wide selection of pet essentials, including food, treats, grooming supplies, toys, beds, collars, and more — all handpicked for quality and safety.

How do I place an order?

Browse our shop, add your favorite items to the cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

Are your products safe for all breeds and ages?

Yes! We source trusted brands suitable for pets of all ages and sizes. For any specific concerns, we recommend consulting your veterinarian.

Shipping & Pickup

Do you offer delivery services?

Currently, we offer in-store pickup only from our location in Johor. Delivery options across Malaysia will be available soon!

How will I know when my order is ready for pickup?

You’ll receive an email notification as soon as your order is prepared and ready to collect.

Is there any pickup fee?

No, pickup is completely free of charge.

Payments

What payment methods do you accept?

We accept secure online payments through HitPay, offering a range of options including credit/debit cards and bank transfers.

Is my payment information safe?

Absolutely. We use trusted, secure payment gateways to ensure all transactions are encrypted and protected.

Support & Contact

How can I contact Neko.MY?

You can email us at petworld0314@gmail.com or visit our store during working hours.

What are your customer service hours?

Our team is available Monday to Saturday, 10:00 AM – 6:00 PM. We’re closed on Sundays.

Our store will be open from (Soft Opening) Friday  to Sunday 10:00 AM – 6:00 PM.