Privacy Policy

Effective Date: July 28, 2025

At Pet World, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, mailing address, and phone number (when provided).

  • Order Information: Products ordered, payment details (processed securely via third-party services), and pickup preferences.

  • Usage Data: IP address, browser type, device information, and interaction data (via cookies and analytics).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Send order confirmations and updates

  • Respond to inquiries and provide customer support

  • Improve our website and user experience

  • Notify you of special offers, promotions, or store updates (if you opt in)

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following situations:

  • Payment Processing: Through secure platforms like HitPay

  • Legal Requirements: If required by law or to protect our rights and users

  • Service Providers: For website management, analytics, or marketing (only with trusted partners)

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure.

5. Cookies & Tracking Technologies

Our website may use cookies to improve site functionality and enhance your shopping experience. You can adjust your browser settings to disable cookies, though some features may not work as intended.

6. Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to receive marketing communications

You can exercise these rights by contacting us at:
📧 petworld0314@gmail.com

7. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of third-party websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
📧 petworld0314@gmail.com
📍 RG20, Encorp Marina Puteri Harbour 2, Persiaran Puteri Selatan, Kota Iskandar 79000, Iskandar Puteri, Johor, Malaysia

Thank you for trusting Pet World — Malaysia’s Trusted Pet Store for Happy Tails. 🐾